Roberts County Bank
Roberts County National Bank - Established 1896  
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copyright 2003

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Learn More


What is Internet Banking?
How much does Internet Banking service cost?
Is Internet Banking secure?
When can I use Internet Banking?
How do I sign up for Internet Banking?
What are the requirements for the Access ID and Password?
How do I change my password?
What if I forget my Access ID and Password?
What can I do to help protect my privacy and security?
When logged in to Internet Banking, how do I exit properly?
Will I still get a bank statement if I sign up for Internet Banking?
What are the hardware and software requirements in order to use Internet Banking?
Who do I contact if I need help or have questions?


What is Internet Banking?

Roberts County National Bank’s Internet Banking allows you to use a personal computer with Internet access to manage your bank accounts. This service enables you to:

• Transfer funds between your accounts
• Obtain balance information
• Review transactions on your accounts
• Make loan payments
• Obtain a copy of your account statements for the current month and previous 12 statement cycles
• Order checks
• Export your statement information into a personal financial management software
• Review rental information on your safe deposit box


How much does Internet Banking service cost?

Internet Banking service is FREE to our customers.


Is Internet Banking secure?

Internet banking is a safe and secure way to conduct your banking transactions. Our Internet Banking program uses industry standard technology to maintain the privacy and security of your personal information and banking transactions. This technology includes controlled log-in by access ID and password with multi-factor authentication, Secure Sockets Layer (SSL) protocol and 128-bit data encryption. Firewalls are also in place for security in the transmission of your data.


When can I use Internet Banking?

You may log on to Internet Banking any time, 24-hours a day, seven days a week. You may access Internet Banking from any computer with Internet access.


How do I sign up for Internet Banking?

Existing bank customers may click on First Time User, read and accept the Internet Banking Agreement and Disclosure, and complete the requested information to enroll. This information includes your Social Security Number, mother’s maiden name, your main account number and account type, a security question and security answer, and optional email address. (Mother’s maiden name, security question and security answer are for security and identification purposes for future inquiries from you.)  An example of a security question and answer would be What is my pet’s name? Answer: Tigger. You may choose any question and answer you wish for your personal security, but you will want to avoid using information that is easy to guess. Once entered, your information will be securely transmitted to our bank. When received, we will issue you an initial access ID and password, sent in two separate mailings by U.S. Mail.

Once you receive your access ID and password, you may go to our website at www.rcnbank.com and Log In. You must complete the multifactor authentication questions, and you will be prompted immediately to change your access ID and password.


What are the requirements for the Access ID and Password?

Your Access ID must be a minimum of 6 characters. Your Password must be a minimum of 8 characters and maximum of 17 characters, must contain at least 2 letters and 2 numbers, and you will be required to change your password every 90 days. Your Access ID and Password are case sensitive. For extra security, we encourage a mix of numbers and letters, both upper and lower case. You will want to avoid using words or numbers that are easy to guess such as names or birthdates, etc.


How do I change my Password?

To change your existing password at any time, click on the “Change Password" button when logged in to Internet Banking.


What if I forget my Access ID or Password?

Please call our bank to request assistance if you forget your Access ID or Password.


What can I do to help protect my privacy and security?

You should keep your personal Access ID and Password confidential. Do not share them with anyone. Avoid using Access ID’s and Passwords that are names or numbers that are easy to guess. Always log off Internet Banking before walking away from your computer, even if you are only walking away for a short time. If you believe that an unauthorized user has gained your Access ID and Password you must notify our bank immediately.


When logged in to Internet Banking, how do I exit properly?

To exit Internet Banking click on the Log Off button, which will return you to our bank’s public web site.


Will I still get a bank statement if I sign up for Internet Banking?

Yes, you will receive your bank statements by U.S. Mail, unless you sign up for eStatements available to Internet Banking customers.


What are the hardware and software requirements in order to use Internet Banking?

You must us an IBM compatible PC with either dial-up or DSL Internet access. You must use a browser that uses 128-bit encryption, the highest level of encryption currently available. Please contact our bank for current compatible browsers. If you do not know if your browser uses 128-bit encryption, click on the “Help” button in your browser to review, and update if necessary.


Who do I contact if I need help or have questions?

You may call our bank at 605-698-7621 or toll free at 1-877-698-7621 during banking hours. A customer service representative will be happy to answer your questions or assist you. You may also email our bank at any time at customerservice@rcnbank.com.

 

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