Statement Questions

What to do if you Think you Find a Mistake on your Statement

If you think there is an error on your statement, write to us at: Roberts County National Bank, PO Box 129, Sisseton, SD 57262. In your letter, give us the following information: Account Information: Your name and account number. Dollar Amount: The dollar amount of the suspected error. Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us within 60 days after the error appears on your statement. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. While we investigate whether or not there has been an error, the following are true: We cannot try to collect the amount in question, or report you as delinquent on that amount; The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount; While you do not have to pay the amount in question, you are responsible for the remainder of your balance; We can apply any unpaid amount against your credit limit.

Your Rights if you are Dissastisfied with your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

To use this right, all of the following must be true:

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: Roberts County National Bank, PO Box 129, Sisseton, SD 57262. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, If you think you owe an amount and you do not pay we may report you as delinquent.

In Case of Errors or Questions About Your Consumer Electronic Transfers

Telephone us or write us at PO Box 129, Sisseton, SD 57262, Ph. 605-698-7621, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

If you tell us orally, we may require that you send us your complaint in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point of sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. If a notice of error involves unauthorized use of your Visa Point of Sale debit card, we will provide provisional credit within five (5) business days after you notify us instead of ten (10) or twenty (20) business days. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Credit Line Interest Charge

A daily INTEREST CHARGE will be imposed on all credit advances made under your Credit Line from the date of each credit advance based on the “daily balance” method. We figure the “interest charge” on your Credit Line Account by applying the periodic rate to the “daily balance” of your Credit Line Account. To get the daily balance, we take the beginning balance of your Credit Line Account each day, add any new advances and subtract any payments or credits. This gives us a daily balance. The “interest charge” is then determined by applying the monthly “periodic rate” to the balance described herein. 

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